Shipping & Returns
Shipping Times: We are still a small eco-friendly product company, and although we pride ourselves on working for you 24x7, we are also at the mercy of our local post office. Orders are shipped Monday - Friday, and we strive to get orders out the same day or within 24 hours (max of 72 hours in our busy season or after a sale).
Shipping rates are standard shipping through USPS first class on anything under 1lb and then USPS priority mail for orders over 1lb. We will provide tracking information and delivery estimates after the order leaves our location. If an order is placed on Friday evening, it will not get packed and shipped until Monday, then the delivery time starts.
Shipping Issues: If you experience any issues with shipping, please get in touch with us at firstname.lastname@example.org, and we will do whatever we can to accommodate.
Return & Exchange Policy
Rest assured, if you are having any issues with your products, we are here to help!
We accept returns within 30 days of purchase/delivery. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
Please send your return to:
13509 Lone Rider Trail
Austin, TX 78738
*Please include your name and order number so that we know it's from you.
Downloadable software products
Health and personal care items
Refunds (if applicable)
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
There are certain situations where only partial refunds/credit are granted (if applicable) such as; products with obvious signs of use or that have been opened, any item not in its original condition, damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after purchase/delivery (unless previously authorised).
International refunds/exchanges (if applicable)
We offer a refund ONLY for faulty items and require photo or video evidence of the fault to process a refund.
We do not offer exchanges for faulty items.
International returns (if applicable)
We accept returns within 30 days of purchase/delivery.
The customer is responsible for all return shipping costs.
The returned item must be in unused condition and the original packaging.
Once the item is received, inspected by us, and a refund approved, the original shipping costs will be deducted from the refund.
Late or missing refunds (if applicable)
Typically refunds take 3-5 business days to appear in your account.
If you haven't received a refund yet, first recheck your bank account.
Then contact your credit card company/bank. It may take some time before your refund is officially posted.
Please contact us if you have done all the steps above and still have not received your refund.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded (unless they are damaged or faulty).
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at email@example.com and we will assist you.
If the item was sent to you as a gift (and you have purchaser details or receipt), we could offer you an easy return. Once the returned item is received, a gift voucher will be sent to you via email. Please get in touch with us first at firstname.lastname@example.org. Alternatively, the purchaser can contact us.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Suppose you are shipping an item over $75. In that case, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.